MP
Mohammed P
1 reviews | Active since May 2025
05 May 2025, 18:28
Standard Bank Not Paying Out Lotto Winnings
I have not received my winnings from a Poweball from 02-05-25 draw even though I have multiple winning lines. I am a frequent player and am not unsure if this has also happened in the past and I have not noticed. Please very extremely aware if you play on your Standard Bank Sa App.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 May 2025, 05:04Dear Mohammed
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2025, 05:04
Official
Dear Mohammed
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MP
Mohammed P's updateReviewer Update
06 May 2025, 15:06Good Afternoon,
Thank you for your response but till now I have received no correspondence from your team.
I contacted the call centre where a lady told me that even on a ticket with multiple winning lines she picks up no winning numbers.
She has told me to go to Ithuba and take it up with them.
This is utterly ridiculous, as a client who plays every week I now question if you guys have ****** me and many other players out of millions of Rands.
Please have this issue resolved before I take it up directly with the banking ombudsman and Ithuba.
And please have all other tickets I have purchased in the past verified and paid if winning were withheld.
Thank you for your response but till now I have received no correspondence from your team.
I contacted the call centre where a lady told me that even on a ticket with multiple winning lines she picks up no winning numbers.
She has told me to go to Ithuba and take it up with them.
This is utterly ridiculous, as a client who plays every week I now question if you guys have ****** me and many other players out of millions of Rands.
Please have this issue resolved before I take it up directly with the banking ombudsman and Ithuba.
And please have all other tickets I have purchased in the past verified and paid if winning were withheld.
MP
Mohammed P's update06 May 2025, 15:06
Reviewer Update
Good Afternoon,
Thank you for your response but till now I have received no correspondence from your team.
I contacted the call centre where a lady told me that even on a ticket with multiple winning lines she picks up no winning numbers.
She has told me to go to Ithuba and take it up with them.
This is utterly ridiculous, as a client who plays every week I now question if you guys have ****** me and many other players out of millions of Rands.
Please have this issue resolved before I take it up directly with the banking ombudsman and Ithuba.
And please have all other tickets I have purchased in the past verified and paid if winning were withheld.
Thank you for your response but till now I have received no correspondence from your team.
I contacted the call centre where a lady told me that even on a ticket with multiple winning lines she picks up no winning numbers.
She has told me to go to Ithuba and take it up with them.
This is utterly ridiculous, as a client who plays every week I now question if you guys have ****** me and many other players out of millions of Rands.
Please have this issue resolved before I take it up directly with the banking ombudsman and Ithuba.
And please have all other tickets I have purchased in the past verified and paid if winning were withheld.
Standard Bank's replyOfficial
06 May 2025, 15:10The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2025, 15:10
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***