Standard Bank - Not offering a simple way of banking - bad service!!

<p>I have been a Std Bank prestige client for some time now. I have not seen this benefit at all, except escalating bank fees on my cheque account. I have not been assigned a personal banker, and this is after the one I was dealing with left. I only knew of her departure after I sent through a follow-up email on my Home Loan application. I then escalated the email to her Manager and still no response. When I called the Prestige call centre, after holding on for ages, the consultant claimed he could not hear me and cut the call! I had to call a 2nd time, again after holding on forever, and after complaining to the 2nd consultant was I only assisted. I was given a name of my so-called banker, whom I do not know and haven't met. I explained that I needed to escalate a complaint and requested an email address; and was given one of another lady - not of my personal banker - strange. I sent the mail 2 days ago and got a response from a different person saying they cannot assist me. This back-and-forth is tiring. </p> <p>I had app**** for 2 x Home Loans using the online tool. The first Home Loan, nobody bothered to get back to me. A week later I made another application and had to call the Home Loans dept to request for feedback - seriously?!? They requested for further documents which I sent. I received a follow-up call ysterday from the bank, and after "failing" the "security" questions twice - which by the way are irrelevant to my profile - I was told to go to the branch. I asked the Consultant for a simple answer - is the bank willing to grant me the Loan - yay or nay, that's it. Now I have to go and queue at a branch to get a yes or no?!? Std Bank is just not serious. I have contacted another bank re: the same home loan and they have been quick, efficient and positive to deal with - giving me feedback in 3 days! Now that is a simpler, faster, innovative way to bank!</p> <p>Earlier on today I recieved a call from a sales consultant selling me special Std Bank insurance!!! The nerve of this bank! Is it not enough that we are getting bad service, telephone bills are mounting up while holding on the phone, monthly fees are crazy - and you still have the audecity to want to rob me further - in broad daylight?? Pathetic!</p> <p>I won't get into that ********** new app. What is the point of switching to the old site to access other banking tools? Does this bank test-run these apps before they release them to clients? I'm beyond shock.</p> <p>I will be MOVING FORWARD all my accounts to a more innovative bank which has a simpler and faster way of banking.</p> <p>Gatvol and disgruntled <br />Soon-to-be-ex Standard Bank Prestige client</p>