RM
Rosinah M
1 reviews | Active since Nov 2016
08 May 2023, 12:32
Standard Bank not letting customers withdraw from Notice Deposit Account
I have been calling Standard Bank to withdraw funds from my Notice Deposit and I am being taken from pillar to post. First time the Consultant said it was submitted for authentication which normally happens immediately but had to call for the 5th time only to be asked to keep asking me to authenticate. Standard Bank can I please have an update as to what's happening with our funds!
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Replies (3)RM
Rosinah M's updateReviewer Update
08 May 2023, 12:33Called 5 times to be put on hold. Spoke to Mbali and Minky but still not getting assistance. Been out on hold only for them to hang up. These are 5 Consultants I've spoken to and no one is assisting me!
RM
Rosinah M's update08 May 2023, 12:33
Reviewer Update
Called 5 times to be put on hold. Spoke to Mbali and Minky but still not getting assistance. Been out on hold only for them to hang up. These are 5 Consultants I've spoken to and no one is assisting me!
Standard Bank's replyOfficial
08 May 2023, 12:51Dear Rosinah
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2023, 12:51
Official
Dear Rosinah
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 May 2023, 13:03Dear Rosinah
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we are always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we are always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2023, 13:03
Official
Dear Rosinah
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we are always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we are always here to help.
Kindest regards
Standard Bank Hello Peter Team
***