Standard bank not knowing how to do their work

I refer the people of Standard bank to their answers sent to me a month ago. Maybe the person who sent the answers forgot to do what they promised = to solve the problem ... and guess what, today I received another phone call looking for Susanna Bester whom I don't know at all and in 9 + years Standard bank could not write down a simple message that this number that they are calling , DOES NOT BELONG TO THIS PERSON. Is there someone in your bank that can see that this is the wrong tree they're barking up and this harasment must stop. I don't want a message from a machine, but from an actual person. I am waiting anxiously