MSNs
Ms Siphathisiwe Ncube spathincube
1 reviews | Active since May 2022
06 Aug 2024, 17:02
STANDARD BANK - NOT 'INTERNATIONAL USER FRIENDLY'
I went to Standard Bank Thibault Square on the 1st and 2nd of August to change my OTP preference from SMS to email. I submitted the necessary forms and THIS WAS CONFIRMED as done before I left for Zimbabwe on the 3rd of August. Now that I’m here, the OTP preference still goes to my SMS, which I cannot access. I’ve been chatting with the bankers since yesterday and have been asked to call Digital Banking. I called and was put on hold for over 10 minutes AND STIL DID NOT GET ASSISTANCE. I can’t afford to keep making International calls as I cannot access my funds! Digital Banking should at least be able to give callbacks to international numbers! I did my part before leaving the country, yet I should still take steps to rectify this when I'm here. THIS IS FRUSTRATING!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
06 Aug 2024, 17:26Dear Siphathisiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2024, 17:26
Official
Dear Siphathisiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
MSNs
Ms Siphathisiwe Ncube spathincube's updateReviewer Update
06 Aug 2024, 18:12Standard Bank Hello Peter Team,
How do you plan on 'ensuring that this issue is taken care of?'
How do you plan on 'ensuring that this issue is taken care of?'
MSNs
Ms Siphathisiwe Ncube spathincube's update06 Aug 2024, 18:12
Reviewer Update
Standard Bank Hello Peter Team,
How do you plan on 'ensuring that this issue is taken care of?'
How do you plan on 'ensuring that this issue is taken care of?'
MSNs
Ms Siphathisiwe Ncube spathincube's updateReviewer Update
06 Aug 2024, 19:12So much for taking care of the issue. I've just spent USD 10 USD trying to get assistance and still NOTHING!
MSNs
Ms Siphathisiwe Ncube spathincube's update06 Aug 2024, 19:12
Reviewer Update
So much for taking care of the issue. I've just spent USD 10 USD trying to get assistance and still NOTHING!
MSNs
Ms Siphathisiwe Ncube spathincube's updateReviewer Update
07 Aug 2024, 09:59I finally got assistance! Thank you Teamo who called me back here in Zimbabwe and took the time to assist me. The female agent I spoke to last night did not bother to do the same and was not 'human enough' to understand my predicament, especially since this was not my fault.
MSNs
Ms Siphathisiwe Ncube spathincube's update07 Aug 2024, 09:59
Reviewer Update
I finally got assistance! Thank you Teamo who called me back here in Zimbabwe and took the time to assist me. The female agent I spoke to last night did not bother to do the same and was not 'human enough' to understand my predicament, especially since this was not my fault.
Standard Bank's replyOfficial
07 Aug 2024, 10:20Hi Siphathisiwe
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Aug 2024, 10:20
Official
Hi Siphathisiwe
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
MSNs
Ms Siphathisiwe Ncube spathincube's updateReviewer Update
07 Aug 2024, 11:09Finally, a response! The last two messages were completely ignored when I needed assistance.
Kindly note, that your service was FAR FROM EXCELLENT! Your one agent, TEAMO, was reasonable and kind...the rest are a total disappointment! I will be closing my account on my return to South Africa.
Kindly note, that your service was FAR FROM EXCELLENT! Your one agent, TEAMO, was reasonable and kind...the rest are a total disappointment! I will be closing my account on my return to South Africa.
MSNs
Ms Siphathisiwe Ncube spathincube's update07 Aug 2024, 11:09
Reviewer Update
Finally, a response! The last two messages were completely ignored when I needed assistance.
Kindly note, that your service was FAR FROM EXCELLENT! Your one agent, TEAMO, was reasonable and kind...the rest are a total disappointment! I will be closing my account on my return to South Africa.
Kindly note, that your service was FAR FROM EXCELLENT! Your one agent, TEAMO, was reasonable and kind...the rest are a total disappointment! I will be closing my account on my return to South Africa.
Standard Bank's replyOfficial
07 Aug 2024, 11:57Hi Siphathisiwe
Thank you for allowing us the opportunity to turn your experience with us into a positive one and we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Aug 2024, 11:57
Official
Hi Siphathisiwe
Thank you for allowing us the opportunity to turn your experience with us into a positive one and we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team