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Johannes P

1 reviews | Active since Jul 2016

27 Jul 2016, 08:31

Standard bank not informing clients

<p>Ive opened acount with standard bank in highveld mall i never used it personal reason and now when i went there to close it they say i must first pay R650 to close it as there are a monthly fee of R65 or something when ive opedned the acount i was never told i must pay a monthly fee else i would never taken that acount so ive told them im not going to pay for something i never even placed money in there were never an payment made into that acount</p>

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Replies (4)
Standard Bank
Standard Bank's reply27 Jul 2016, 11:39
Official

Good day Johannes Du Plessis

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Jul 2016, 13:52
Official

Good day Johannes Du Plessis

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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JP
Johannes P's update28 Jul 2016, 10:13
Reviewer Update

How long till i get any news on this review

Tanx for the quick reply

Standard Bank
Standard Bank's reply02 Aug 2016, 11:42
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 02 August 2016, I trust you are satisfied with the final outcome.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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