Standard Bank not Honoring Payment arrangement

I would give Standard Bank zero stars if possible.

This is now the 5th time that I'm having to explain myself, from standard bank vaf, Standard Bank legal, and most recently Standard Bank complaints department.

To put it shortly, last year I had an agreement with standard bank vaf to pay R5660 per month for 4 months, a Mr Luvuyo Siko helped me with this arrangement, I'm being contacted by Standard Bank attorneys telling me they want to reposes the car as I didn't honor my side of the agreement, I contact the complaints department regarding this issue stating that I paid R5660 for 4 months and I provide P.O.P's

I also attached a screenshot of an email from mr luvuyo asking if Wenzel Pillay made notes on the cacs system and that he remembers reducing my monthly payments for 4 months.

A Luyanda Ntusi from the complaints department has been trying to help for 2 weeks to resolve this but has just advised me"NB: We don’t have any record internally that the arrears will be settled over a period of 4 payments of R5 660.00."

Someone needs to speak to Wenzel, To my understanding Luvuyo Siko made an arrangement and brought my payment down and no one made a note of the arrangement on the system which is unfair to me, now Standard Bank is demanding R10 000 from me or they will reposes my car. alternatively you will accept R7k for 3 months? I'm not driving a Porsche, I'm driving a Ford Figo.

I paid R22 640 in four months! wheres all that money gone too? I EFT'd directly into my VAF account.