Standard bank- Not helpful, *********** staff, pathetic customer service.

I have been struggling for four months now to change my debit order date of my Vehicle loan with Standard bank. I have gone into a branch (apparently it can only be done over the phone) and have spent countless hours on the phone with *********** staff (Multiple staff have "tried" to change my debit order date and said that it was "successful" only for the debit order to go off the original date). On my last call the person escalated the "query" to a supervisor who has still not contacted me back- the debit order date has long passed again, and we are on our way to the next one. Will they ever assist me and even get back to me? who knows.....

Pathetic customer service and *********** staff.