Standard Bank not helpful or recommendable.

My mother passed away on the 19th November'20 at the age of 98yrs old. For a very long time of her life she banked with Standard bank. As executor of her estate, I notified Standard Bank of her death and requested them to close her account with them. I was put through to Thabo, after a lengthy wait on the phone. I told him I will send all the relevant information through and checked to make sure that's what they will be needing. I then asked for the correct e-mail address to send it to. He either deliberately or ********ly supp**** me with an e-mail address that did not exist. In desperation I was able to obtain the correct address by going onto Google. Since, I have not received a confirmation of receipt or any notification from the deceased dept. of Standard Bank. I would not recommend this bank to anyone. Their administration is pathetic. And a wrong e-mail address supp****, after waiting to talk to someone, for about 15 mins., unacceptable.