RC
Roz C

1 reviews | Active since Mar 2024

02 Mar 2024, 07:33

Standard bank not ensuring their customers are treated fairly by external debt companies even though it has a direct influence on themselves.

Homeloan department still taking my Homeloan amount AFTER debtbusters have taken their rehab amount to pay my Homeloan amount with. They refuse to access the history to see where they payments are drom, thus assisting me with reversal of the double deduction.

0
Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2024, 08:02
Official
Hi Roz

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply08 Mar 2024, 15:53
Official
Hi Roz

Thank you for taking our call. As per our telephone conservation we will contact you Monday morning anything from 07:30am to provide the feedback we received from our home loans teams.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
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