STANDARD BANK NOT DOING THERE JOB

In the beginning of March my credit card was cloned and ***** was commited on my credit card. the person who helped me immediatly stopped my card and ordered a new card for me. well I am still waiting for my new card, after numerous calls and emails no one can tell me where and when I will recieve my credit card. There is an amount paid into my stopped card but the credit card division keeps calling me telling me I have to make a payment. I asked them into what must I make a payment, I do not have a new card with new card number yet. The lady just said ammmmmmmmmmmmm you must go to the bank. I will not go to the bank, we do not have a Standard bank in our town anymore. I WANT TO KNOW WHERE IS MY CARD STOP CALLING ME TO MAKE A PAYMENT AND CALL ME TO TELL ME TO GO PICK UP MY CARD, LINK IT TO MY OLD CARD SO THAT THE PAYMENT WILL BE ON MY CARD. Standard bank calls me 5 times a day to tell me to make a payment into an account that does not exist anymore.... but no one knows where is my new credit card!!! I am charged interest and I am blacklisted due to Standard banks incompetency. I have not received any help from Standard bank in the past 5 years, only struggles. I will consider moving to another bank