standard bank not doing there job

I token out a loan with standard bank on my one account and I changed accounts so I asked standard bank to please move my diet odder over to my new account when I opened it and they said it was done , first month went past and it hoped and they phoned me and I told them that I have all ready asked them to move the deit odder and it did not happen so they said they will do it and did not happen again , hoped again , so they phoned again and I told them the something and I made arrangement to pay extra every month to get it up to date and they looked and said to me we see there is a note to change it but was not done as there admen department did not do there job , it hoped again and I was handed over to adrs to collect the money , they phoned me and told me that I was handed over , once again I explained everything to them and they said they will phone standard bank and see what's going on , then yesterday they token off the loan amount and what I said I will pay extra every month then today they diet my account again for the loan amount so I phoned them and asked what's going on I have made arrangements to pay it ( don't for get this was the call center )<br> will post rest