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Tshedza T
1 reviews | Active since May 2023
22 May 2023, 22:35
Standard bank not doing there investigation about my money
I have lodge a complaint for a month to standard Bank branch louis trichard and to the complaint email I have deposited the money to wrong account number and the account number is for the account club member the standard bank branch louis trichard they manage to contact the customer whom I wrongly deposited the money to and promised to pay back but since I have been waiting for the money to be deposited and the money is for my son who is in the university and am a single parents struggling and I have been the customer for more than 20 years with standard bank but am thinking to more cause am not getting good customer regarding my complaint the consultant who helped me is vhonani thomani and collen mukwevho they were rude towards me
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
23 May 2023, 07:29Dear Tshedza
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 May 2023, 07:29
Official
Dear Tshedza
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
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Tshedza T's updateReviewer Update
23 May 2023, 11:14I hope you will resolve my complaint before the end of business day cause I will go back to the back will no longer bank with standard bank cause other banks do reversal and you don't do reversal if someone makes wrong deposits account
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Tshedza T's update23 May 2023, 11:14
Reviewer Update
I hope you will resolve my complaint before the end of business day cause I will go back to the back will no longer bank with standard bank cause other banks do reversal and you don't do reversal if someone makes wrong deposits account
Standard Bank's replyOfficial
23 May 2023, 11:24Hi Tshedza
We have flagged this matter with our Customer resolutions center as they are currently investigating this matter.
Kindly await for feedback from the team.
Regards
Standard Bank Hello Peter Team
We have flagged this matter with our Customer resolutions center as they are currently investigating this matter.
Kindly await for feedback from the team.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply23 May 2023, 11:24
Official
Hi Tshedza
We have flagged this matter with our Customer resolutions center as they are currently investigating this matter.
Kindly await for feedback from the team.
Regards
Standard Bank Hello Peter Team
We have flagged this matter with our Customer resolutions center as they are currently investigating this matter.
Kindly await for feedback from the team.
Regards
Standard Bank Hello Peter Team
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Tshedza T's updateReviewer Update
23 May 2023, 22:12Just wanted to ask how far are you with my complaint and the investigation was expecting the positive outcome today
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Tshedza T's update23 May 2023, 22:12
Reviewer Update
Just wanted to ask how far are you with my complaint and the investigation was expecting the positive outcome today
Standard Bank's replyOfficial
24 May 2023, 07:35Hello Tshedza
We have flagged your enquiry with our CRC investigators.
We have requested they provide you with a follow-up on their investigations.
Kindy await communications from our complains resolutions team.
We have flagged your enquiry with our CRC investigators.
We have requested they provide you with a follow-up on their investigations.
Kindy await communications from our complains resolutions team.
Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team
Standard Bank's reply24 May 2023, 07:35
Official
Hello Tshedza
We have flagged your enquiry with our CRC investigators.
We have requested they provide you with a follow-up on their investigations.
Kindy await communications from our complains resolutions team.
We have flagged your enquiry with our CRC investigators.
We have requested they provide you with a follow-up on their investigations.
Kindy await communications from our complains resolutions team.
Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team
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Tshedza T's updateReviewer Update
24 May 2023, 15:20Am still waiting for the update from your resolution complaint team can you please assist how far
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Tshedza T's update24 May 2023, 15:20
Reviewer Update
Am still waiting for the update from your resolution complaint team can you please assist how far
Standard Bank's replyOfficial
24 May 2023, 15:24Dear Tshedza
We're so sorry for the delay.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Regards
Standard Bank Hello Peter Team
We're so sorry for the delay.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply24 May 2023, 15:24
Official
Dear Tshedza
We're so sorry for the delay.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Regards
Standard Bank Hello Peter Team
We're so sorry for the delay.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Regards
Standard Bank Hello Peter Team