STANDARD BANK NOT CONCERNED RE MISSING MONEY

I AM A\PRESTIGE"CLIENT BUT I AM TREATED LIKE ANY OTHER CLIENT OR NON-CLIENT.On 25.6.2015 I bought data bundles at an ATM <br> <br> in City Deep.R55 and also R99.00 for my cell phone *** (Vodacom).I noticed that the data did not reach my cell <br> <br> phone.I ASKED THE BANK TO PLEASE SEND ME AN EXPLANATION - WHO RECEIVED THE MONEY AND WHY? I EXPECTED AT LEAST A PHONE CALL <br> <br> OR AN E-MAIL TO ME BECAUSE OF THE SERIUOSNESS OF TE MATTER.THE BANK IS VERY QUICK TO CHARGE YOUR ACCOUNT BUT THEY FIND IT <br> <br> EXTREMELY DIFFICULT TO MAKE A SIMPLE REFUND.ON 19 AUGUST I SEND ANOTHER E-MAIL REQUEST AND THIS TIME THE AUTOMATED RESPONSE <br> <br> IS MY E-MAIL IS \""UNSOLICITED E-MAIL\"". HAVE THEY BLOCKED MY E-MAIL ADDRESS NOW? IT IS NOT REALLY SOMETHING FOR THE BANK TO <br> <br> BE CONCERNED REALLY"