Standard Bank not closing my paid-up credit card account & attorneys harassing me

I am extremely frustrated with Standard Bank regarding my credit card account (Card Number ending in 0145).

I fully settled this account of R5000 in December 2023 and requested it to be closed.

Despite this, Standard Bank failed to close my account, which resulted in attorneys contacting me in May 2024 about outstanding card fees and interest of R260.

I paid the attorneys the amount they requested on 27 May 2024 (proof of payment available). At that point, I again requested that the account be closed.

Recently, attorneys phoned & sms me again claiming that I owe R554.83, which is made up of more fees and interest that should never have been charged, since I settled the account and requested closure twice.

I spoke to a consultant named Vincent at Standard Bank, who confirmed: That I requested closure in June 2024, That a paid-up letter was already sent to the attorneys, and That the attorneys should not be contacting me anymore.

This situation is completely unacceptable: I paid what I owed, I requested the account to be closed,

Yet Standard Bank failed to act and now my credit record is being negatively affected due to their negligence.

I urgently request that Standard Bank to: Provide me directly with a copy of my paid-up letter, Confirm in writing that this account is closed, Ensure that my credit record is updated to reflect the correct information, and Stop attorneys from harassing me over charges that should not exist.

I have been a loyal customer, but this is damaging both my time and my credit profile. Please resolve this immediately.

Regards, Joleen Hewitt (Strydom)