Standard Bank not closing accounts.

I have been in communication with Vusumuzi. Khuzwayo to close my standard bank current and credit card account which both had funds cleared in anticipation for closing.

The request was made on Wed, Oct 30 and I was told on Nov 1 "The account will be closed as per your request."

I was then told: "The credit card has been closed. Please contact transactional banking to have your credit card account closed." This is not in line with the previous response.

I then repeatedly requested to have the account closed as well as the related current account. I simply get the whole bunch of mismanagement and no reply that the accounts will be closed.

Now it 2nd Dec, all my accounts are still open and I have now been billed R105 for the accounts!

This is absolutely unacceptable and Khuzwayo, Vusumuzi V has given the worst service and continuously mismanaged a simple request.