Standard Bank not available to assist clients!

Yesterday I had to speak to a business banker to increase the EAP limit on the account. I have tried many times to speak to a banker at the Business Enterprise call centre. A call was answered and was disconnected just before all the verifications could be done. I tried to phone the designated business banker and his assistant in Brits, but both were on leave. Eventually, I visited the branch in Brits, after verifications were completed, the consultant sought approval from a business banker. Needless to say, she came back to say all were on leave nobody was available to approve. She requested to phone the call centre. I have tried that again. Even asked to be called back when first in the line, until now. No response.