EB
Ebrahim B
1 reviews | Active since Jun 2016
17 Nov 2020, 15:35
Standard bank not assisting
This is my 2nd review for the same query and no one has contacted or assisted with my query. The query ticket was logged on the 10th and I received an sms saying it is due the 13th and on the 13th I recieved an sms to say its still in progress. I would of expected someone would try to make contact or resolve my query but maybe my expectation might be to much.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Nov 2020, 16:23Dear Ebrahim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Nov 2020, 16:23
Official
Dear Ebrahim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
18 Nov 2020, 08:35Dear Ebrahim Brown
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Nov 2020, 08:35
Official
Dear Ebrahim Brown
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
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