Standard Bank not answering their phones (the lights are on but the people aren't home)

Trying to remove a temp block on my card, been on the phone for more than an hour today & no response to my email. Someone finally did verify me and took me on a walk all the way through the garden, then at no 99.999% said I need to talk to another department even if I stated what I needed in the 1st sentence. I can see why they had the most complaints last year, and it is not getting any better either.

On top of it the ***** line insist they can only do *****, whilst the Card division keep on passing the call through back to them to remove a temp block on a credit card. Confusing, Time Consuming, stuff the client around yet again.