RL
Ross L

1 reviews | Active since Sept 2021

25 Oct 2021, 13:20

Standard Bank not adhering to POPIA

I have contacted Standard Bank multiple times over a course of 3 months and have not received responses to the majority of my emails. Including messages on their social media handle to resolve this issue.

I have informed them of a change to my address and contact details, which they have not actioned or acknowledged.

POPIA Section 14 Retention and restriction of records (Source: https://popia.co.za/section-14-retention-and-restriction-of-records/) S14 (6) Cover the following which Standard Bank are wilfully contravening.

*The responsible party must restrict processing of personal information if: its accuracy is contested by the data subject, for a period enabling the responsible party to verify the accuracy of the information; (I have contested this with Standard Bank) *the responsible party no longer needs the personal information for achieving the purpose for which the information was collected or subsequently processed, but it has to be maintained for purposes of proof; (Standard Bank still utilises the incorrect address on my statement instead of a new address as requested) *the processing is ******** and the data subject opposes its destruction or deletion and requests the restriction of its use instead; or (I have requested Standard bank removes the incorrect address repeatedly) *the data subject requests to transmit the personal data into another automated processing system. (N/A)

0
Replies (2)
Standard Bank
Standard Bank's reply26 Oct 2021, 02:15
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
RL
Ross L's update27 Oct 2021, 23:41
Reviewer Update
Still no response from Standard Bank