STANDARD BANK not accountable and communicating

<p>I'm deeply disheartened by the lack of information sharing or accountability for standard bank in a matter of the 25th July where internet banking malfunctioned and paid wrong recipient about R12700 instead of R1000.</p> <p>I logged request on 25th and today (3 days later) I was put on hold for more than 30minutes on call still no one could tell me when my money will be reversed. The reference details are not even assigned to anyone whom can give feedback but just another pool of requests. This bank seems to no care about the disruption in my life instead they will charge me the honoring fee in the end.<br />I need feedback on ********** 591 issue asap.</p> <p>Regards,<br />Sphe Ngqoko <br /><br /></p>