Standard Bank not able to assist to allocate funds into my account

Funds were deposited into Standard Bank on 23 July 2025 and would not appear on my account.

To cut the long story short, I was informed that department that receives international funds will trace it and direct the money into my account, and I was allocated Caylynn Theron.

When I called the Call Center, I was informed that they dont have phones in that department, so I could only wait for him/her to contact me.

He/she has not even sent a message or email to say she is busy with my query. I cannot sleep at night.

When I went to the branch on 31 July 2025 to complain because I didn't know of any options available, I was then allocated Mr Shaakir Naido who gave me 72 hours turnaroud time. As much as he is trying by responding promptly to the emails and calls, however he is also not winning to access the Funds receiving department where Caylynn is and the second 72 hours has lapsed too.

If staff members are short, then they should hire more.