Standard bank Northgate refuses services

The branch at Northgate refused for me to see a service consultant after sharing my requirements. I left with only having completed half of what I required and therefore need to go back in the branch the following day. I was instructed to stand in a long queue at Enquiries where my requirements could not be met because of the limited access at Enquiries. The lady assisting me at Enquiries also asked if I could be seen by a service consultant and it was denied again. As a prestige client I then asked if I could be seen by a prestige banker and this too was declined.