Standard bank northgate

I went to standard bank northgate assisted by Mabaso apparently his is the team leader.i needed assistance with a credit life claim form for dread disease he gave me the number i will call and hold for 25 minutes to 30 minutes with no answer almost everyday .i went back to standard northgate spoke to Mabaso again if he can get the forms for me ..he told me he is not expert on insurance i have to call with this attitude ,he was busy rolling his eyes while i was speaking with him i also asked why you rolling your eye he said he is not rolling his eye he is just closing his eyes and told me that he can't assist me i have call and i have been calling with my airtime .I feel like standard bank is not taking their client needs serious, not willing to assist.what they know is to push away their client with no remorse i was not expecting a team leader to handle my matter in the way that Mabaso did i m very disappointed