CS
Chris S
1 reviews | Active since Apr 2022
15 Jun 2022, 13:33
Standard Bank - Non Response
I have asked for a home loan statement for the last few moths and nothing.
I call and then am on hold for up to 30 minutes at a time.
I have requested a call back , inboxed on Facebook and still nothing.
How hard is it to just be sent a statement.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Jun 2022, 13:51Good day Chris Smith
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply15 Jun 2022, 13:51
Official
Good day Chris Smith
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
15 Jun 2022, 14:05Good day Chris
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply15 Jun 2022, 14:05
Official
Good day Chris
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
CS
Chris S's updateReviewer Update
15 Jun 2022, 14:13Thanks to Yolanda for calling and getting this sorted in minutes. Why do customers have to go to this extreme for something so simple?
CS
Chris S's update15 Jun 2022, 14:13
Reviewer Update
Thanks to Yolanda for calling and getting this sorted in minutes. Why do customers have to go to this extreme for something so simple?
Standard Bank's replyOfficial
15 Jun 2022, 15:22Dear Chris
Thank you for allowing us the opportunity to turn your experience with us into a positive one. We do however apologize that you did not receive any assistance from our other departments.
We trust that everything is now in order
Kind Regards,
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. We do however apologize that you did not receive any assistance from our other departments.
We trust that everything is now in order
Kind Regards,
Standard Bank Help Centre
***
Standard Bank's reply15 Jun 2022, 15:22
Official
Dear Chris
Thank you for allowing us the opportunity to turn your experience with us into a positive one. We do however apologize that you did not receive any assistance from our other departments.
We trust that everything is now in order
Kind Regards,
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. We do however apologize that you did not receive any assistance from our other departments.
We trust that everything is now in order
Kind Regards,
Standard Bank Help Centre
***