Standard Bank Non-Residence Staff is the worst and weakest I have come across

<p> I can only agree with John and Chris Walker. I have had four experiences where no one replies to mails despite 4 to 6 reminders. They push ones patience to the limit. This is not the professional behaviour I would expect from a large national bank. This mode of work will never happen at a Swiss Bank. For sure the Standard Banks staff can learn very much about client relations from the Swiss Banks. </p> <p>Charlotte Dullmaier never respond to an issue about confirming that it was okay to transfer funds. I had to escalate.</p> <p>George Gys despite regular (daily) emails resused to send a statement of account. My tracker has shown that he - personally read the mail. I had to escalate the matter.</p> <p>Vanessa Cook, Glenwood Durban has no idea of FICA procedures for non-res accounts. Could not tell the difference between a German Id card and drivers license. Requested a utility bill for proof of address , however, on the website a utility bill is not requirement. Then she requests a certified copy of the utility bill and the original sent by certified post. God only knows what went on in this persons head.</p> <p>I wrote a letter to the board of directors , no one cared to response. In German we say that the fish starts stinking from the head. This would appear to me the case here.</p> <p>Rosslyn Merckel has taken from May 2016 until November 2016 to invetigate and respond to confirm receipt of a indemnity document.</p> <p>But lets give praise where praise is due - TOM ARNOLD in my view is the STAR of the department. He has competently assisted me end to end. If we had more people like him we would not end up posting here.</p> <p> </p>