Standard Bank = Non Existent Service

I went to the bank on Saturday the 30th of January to apply for a student loan for my daughter. Stood in a queue for 2,5 hours, eventually got to see a personal assistant, as i did not have all the correct paper work with me, i was asked by Pamela Roberts to email through the rest of the paper work on the Monday, which i did and she responded asking for some other paper which i did not have. That was on Wednesday the 2nd of February, and i responded to her email with various questions i needed answering. Since the 02/02/2022, I've had no response from Pamela nor from Dayushna Bujram nor from Ndabisa Mweza, who i have emailed several times. Unbelievable how non existent the service is at Standard Bank Greenstone. If i could i would give them a minus 5 star rating.