Standard Bank ...no thank you..

Item: Standard Bank
Rating: 1
Author: Heleen N

My Partner has been trying to get hold of the financing department in terms of financing a vehicle . The service is pathetic. He app**** for financing via website and informed that he should contact his consultant. He got hold of a consultant last week which said that he should be contacted by another consultant and that he will give my partners nr to that consultant. It's been more than a week and he hasn't been contacted. Today he tried to contact the financing dept and was on hold for 30 minutes without speaking to any consultant and then gave up due to work responsibilities.

I am honestly disgusted with the service . I app**** for financing via FNB a month ago and was contacted within a day by an FNB consultant. My partner is considering moving to FNB aswell.

I am disgusted and advocate for FNB.

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Replies (1)

Standard Bank's replyOfficial

02 Feb 2021, 00:43

Hello Heleen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply02 Feb 2021, 00:43

Official