Standard Bank NO SUPPORT internationally!

My mother has visited England, the second day she arrived she accidentally blocked her bank card , my father who is still in SA has been into the bank several times to request help with this and we have phoned the international number to which she has done everything that was asked and sent by mail this was again over a week now and her card is still BLOCKED it costs a fortune to phone Standard bank all the time which she would gladly pay if she actually had access to her MONEY BUT she does not! This is the worst service ever and my mother has every intention of changing her bank because of this! She is stranded in a foreign country and NO MONEY! Can some one assist on this please! Please Call me ON +***74 UK