Standard Bank ..... no Standard to bank on

On or about April 2019 I visited the Standard Bank branch in Benoni to inquire about the process for closing an account and transferring the funds into an estate late account. I was advised to send the supporting documents to the Deceased Estates department. I sent an email to ********** enclosing the documents for my dad's estate. Despite numerous reminders, Ms. Pillay failed to acknowledge receipt of my emails. On 02 May 2019, I resent the email and threatened to escalate the matter if the emails were not responded to. Ms. Pillay then responded by informing me that the matter had been referred to the ********** and that there was a backlog. I have to date not received a response from this department. I have also sent numerous emails to the Bank's complaints department at ********** and have to date not received a response. The lack of assistance and movement in this matter is not reflective of customer service values. Standard Bank your service is appalling it is guaranteed to move you forward at a snail's pace.