Standard Bank no Soul and heartless to their customers

I want to make people aware of this heartless and souless bank called Standard Bank. I have a personal loan account with Std Bank that I have been battling to keep up with payments. Due to some traumatic life changing events as well as being a victim to retrenchment due to the Covid Pandemic I requested Standard Bank to relook at my loan account repayments as I was unemployed could not keep up to my payments. I then received a payout from my employer and first thing I requested a special settlement discount from Standard Bank as I wanted to clear my loan with them. I sent through a special motivation letter as well as all proof of my retrenchment and unemployment status. But very disappointed to say that Std Bank ignored my request and demanded the full amount without taking into consideration my situation and my request to settle. I was informed through their Debt Collectors to arrange a payment plan. With no other alternative and now months gone by and the funds I readily had available at the time to be used on my children that I needed to support. I had no other alternative but to make payment arrangement on a loan I knew I could no longer manage due to the ripple effect the unemployment and life altering situation made to me income and life style. But Standard Bank has no interest in there clients, no matter how harsh the South African Economy treats us, they don't care all they want is there money. 12 months later I am still battling to pay this loan with no empathy, from Standard Bank. Again the opportunity arose for me to request a special settlement discount on this loan. Submitted all paperwork again with a motivational letter again. And again no response from Std Bank. And the window period for me to get the financial support to settle this loan as now passed today. I even tried calling them on Thursday to request feedback and an answer to my request and to inform them of this financial support window period closing today. But no response from them what so ever. I am very disappointed in the lack of Std Banks support and assistance to their clients due to this unprecedented times due to COVID and the impact it had on South Africa's economy and affecting our households. All they are interested is their money and threatening their clients with Judgements and defaults. Think twice before you ask for financial support from Standard bank they do not wish to see you free of debt , they only want to keep you imprisoned in it. BE careful of Std Bank they are there to keep you tied up in debt no matter if you ask for help they wont assist they will rather threaten with legal action. No sympathy, no empathy no heart for South Africans who are struggling, despite what the Covid Pandemic has done to us.