Standard Bank - No Solutions

I called in to Standard Bank to query my (almost non-existent) credit card that I cannot use. They ask you the most asinine questions that who can even remember? How long have you had this account? etc etc etc And then, when they cannot confirm that you are who you say you are, they tell you to go into an actual bank to find out about the reason you called in to the call center in the first place!!!

WHO has the time to go and stand in those long lines? Why do they even have these call centers when they can't even help you?

I might as well just cut up this stupid card that's of no use to me.