Standard bank - no Show when its time to pay out funeral policy.

29.04.2024 ...... There should be an option for NO star. My father has banked with this bank all his life. so, naturally that he should take out a funeral policy with them..... I mean ... they "claim" to payout WHEN CLAIM IS APPROVED within 48 hours. Thats the catch!!! It is now 11 days since my father unexpectedly passed away, on 19.04.2024. I have been to the bank for assistance, they just put you in front of a telephone and say "good luck, I hope you have time, they never answer phone calls at claims department and there is a back log!!!!!!!!!!!! true to word, I am YET to speak to a human. and for some reason I am always number 9 in the queue, and it would take approximately 10mins for someone to assist me. Then I tried to email my claim.... NO response from Standard bank. Then I tried claiming on the what's app number .... still waiting for the SMS with my reference number by the way. Tell me .. do you, Standard bank think it's okay to leave such a legacy? I had to borrow the money to pay for my fathers. funeral. I WILL name and shame you. My next email is to the Ombudsman, then a Facebook post and then a TikTok video. I will make sure as many people as possible will hear our story. And don't send your generated automated reply, try actually phoning and FIX this problem. You don't seem to mind *****ing people's money, but when you are needed, you don't show.