PS
Pranesh S
1 reviews | Active since Dec 2014
21 Apr 2022, 10:05
Standard Bank - No settlement letter but demanding R77!!
Finally changed banks and closed my Std Bank cheque account. Requested, a week ago, for a settlement letter to pay up and close a very old and unused garage card; still having a very small balance. I don't even know the account number anymore. A week later... no letter received... have emailed them... and yet everyday since they have been sending me 'urgent reminders' sms's to pay the arrears of R77!!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
21 Apr 2022, 15:39Hi Pranesh.
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
We noted that you have been engaging with our complaints team.
We do assure you that our team is working on resolving the matter.
Our team will be in touch with further feedback.
Kind regards.
We noted that you have been engaging with our complaints team.
We do assure you that our team is working on resolving the matter.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
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Standard Bank's reply21 Apr 2022, 15:39
Official
Hi Pranesh.
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
We noted that you have been engaging with our complaints team.
We do assure you that our team is working on resolving the matter.
Our team will be in touch with further feedback.
Kind regards.
We noted that you have been engaging with our complaints team.
We do assure you that our team is working on resolving the matter.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
PS
Pranesh S's updateReviewer Update
22 Apr 2022, 09:13YOU DON'T HAVE YOUR FACTS IN ORDER!
Received another harassing message today. This time threatening to hand me over to attorneys!!
"Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team."
Received another harassing message today. This time threatening to hand me over to attorneys!!
"Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team."
PS
Pranesh S's update22 Apr 2022, 09:13
Reviewer Update
YOU DON'T HAVE YOUR FACTS IN ORDER!
Received another harassing message today. This time threatening to hand me over to attorneys!!
"Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team."
Received another harassing message today. This time threatening to hand me over to attorneys!!
"Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team."
Standard Bank's replyOfficial
22 Apr 2022, 13:26Hi Pranesh.
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
I have raised this with our complaints team.
the consultant you have been engage with will be in touch and assist further.
the consultant you have been engage with will be in touch and assist further.
Your patients is appreciated.
Kind regards.
Kind regards.
Standard Bank Help Centre
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Standard Bank's reply22 Apr 2022, 13:26
Official
Hi Pranesh.
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
I have raised this with our complaints team.
the consultant you have been engage with will be in touch and assist further.
the consultant you have been engage with will be in touch and assist further.
Your patients is appreciated.
Kind regards.
Kind regards.
Standard Bank Help Centre
***
***
PS
Pranesh S's updateReviewer Update
23 Apr 2022, 19:49No response yet … but received the following today:
“Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team.”
“Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team.”
PS
Pranesh S's update23 Apr 2022, 19:49
Reviewer Update
No response yet … but received the following today:
“Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team.”
“Standard Bank: Hi Mr P Surajbally. Our records show that your Standard Bank Credit Card account is now in arrears by an amount of R77.92. We have been unsuccessful in our attempts to contact you and will be handing your account over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. Please call us urgently on *** or email us at *** for assistance. Kind regards, the Credit Card Team.”
Standard Bank's replyOfficial
25 Apr 2022, 08:33Hi Pranesh.
Our team confirmed that they contacted you and advised you that they are looking into the matter.
Once it has been finalized, our team will be in touch.
Your patience is appreciated.
Your patience is appreciated.
Kind regards.
Standard Bank Help Centre
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Standard Bank's reply25 Apr 2022, 08:33
Official
Hi Pranesh.
Our team confirmed that they contacted you and advised you that they are looking into the matter.
Once it has been finalized, our team will be in touch.
Your patience is appreciated.
Your patience is appreciated.
Kind regards.
Standard Bank Help Centre
***
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PS
Pranesh S's updateReviewer Update
25 Apr 2022, 11:37Received a call now from Pinky Raphulu from card division … she verified who I was … then went on to tell me I’m in arrears … and wanting payment!!!
Soo this matter is NOT being attended to as you think it is.
Please inbox me privately the contact details to the CEO’s office … perhaps he will have this matter resolved.
Soo this matter is NOT being attended to as you think it is.
Please inbox me privately the contact details to the CEO’s office … perhaps he will have this matter resolved.
PS
Pranesh S's update25 Apr 2022, 11:37
Reviewer Update
Received a call now from Pinky Raphulu from card division … she verified who I was … then went on to tell me I’m in arrears … and wanting payment!!!
Soo this matter is NOT being attended to as you think it is.
Please inbox me privately the contact details to the CEO’s office … perhaps he will have this matter resolved.
Soo this matter is NOT being attended to as you think it is.
Please inbox me privately the contact details to the CEO’s office … perhaps he will have this matter resolved.
Standard Bank's replyOfficial
25 Apr 2022, 13:11Hi, please check your private message. We have rep**** to you.
Standard Bank's reply25 Apr 2022, 13:11
Official
Hi, please check your private message. We have rep**** to you.