LJ
Lisa J
1 reviews | Active since Aug 2015
06 Dec 2021, 08:42
Standard Bank no services Saturday 4 Dec
Good Day I went to Standard bank Festival Mall on Saturday, waited 2 hours in the que outside, only to get in and be told that they are not processing money gram on that day because the person who does that work is not at work on that day.
How does a whole branch become unable to provide services based on one employees absence, How do you waste peoples time particularly in these times of COVID, How is this level of poor planning acceptable in terms of service delivery?
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Standard Bank's replyOfficial
06 Dec 2021, 16:30Dear Lisa J
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply06 Dec 2021, 16:30
Official
Dear Lisa J
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***