STANDARD BANK - NO RESPONSE ON ********** TRANSACTION

And another horrifying experience with Standard Bank! I reported a ********** transaction on my STandard Bank Cheque account on 22 May. Received a reference number and that is it - no communication further. After a week on the 28th I followed up and after holding on for almost ten minutes I was informed by Raylene that the case is attended to and that I will have feedback on the 29th of May. It is now again a few days later without ANY response van Standard Bank whatsoever on this case. I have phoned all the numbers available now - ***and ***- and again hung up after listening to the music for 10 minutes. I want this sorted out so that I can close my account with STandard Bank.