Standard Bank no resolution of 83 year old's ***** ****

My 83 year old mother was ****med out of R60k on her current account between 28 January and 2 February 2022. At the time, she was in bed recovering from a craniotomy after having been assaulted last December and had not used her cards since.

Standard Bank undertook to investigate and get back to us within 5-7 working days. There has been incomplete resolution of the ***** and a zero response to endless emails and phone calls around the refund of a ********** R20k cash withdrawal despite providing affidvits and police reports. This is a careless bank with complete disregard for its customers.