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lisaanec L

1 reviews | Active since Dec 2016

14 Dec 2018, 08:08

STANDARD BANK - NO NOTIFICATION OR CONSENT FOR EARLY EARLY DEBIT ORDERS

I am extremely disappointed with Standard bank today. Yesterday I got the following sms: Standard Bank: Hi ? for your convenience, your Personal Loan debit order will be processed on the 14 Dec’18 to give you time to enjoy your NEXT family holiday. The Jan’19 installment will be processed on the normal date. Queries? ***. I phoned Standard Bank and advised them that I will not have funds available and that they will push my account over my overdraft limit. I was promised that should there be no funds, and there was not, the debit order will NOT go off. But low and behold today that debit order went through. My debit order date is the 28th. No one gets paid on the 14th. You gave me no warning or choice for this early debit order. This is ******** and unconstitutional! Who gave Standard Bank the right to do this without consulting with their client first?! This is totally unacceptable! I will be taking this further and reporting Standard Bank for not honoring agreements from their side.

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Replies (2)
Standard Bank
Standard Bank's reply14 Dec 2018, 08:59
Official
Dear  Lisa-Anne Chalmers 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Dec 2018, 10:02
Official
Dear  Lisa-Anne Chalmers 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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