1 reviews | Active since Dec 2016
STANDARD BANK - NO NOTIFICATION OR CONSENT FOR EARLY EARLY DEBIT ORDERS
I am extremely disappointed with Standard bank today. Yesterday I got the following sms: Standard Bank: Hi ? for your convenience, your Personal Loan debit order will be processed on the 14 Dec’18 to give you time to enjoy your NEXT family holiday. The Jan’19 installment will be processed on the normal date. Queries? ***. I phoned Standard Bank and advised them that I will not have funds available and that they will push my account over my overdraft limit. I was promised that should there be no funds, and there was not, the debit order will NOT go off. But low and behold today that debit order went through. My debit order date is the 28th. No one gets paid on the 14th. You gave me no warning or choice for this early debit order. This is ******** and unconstitutional! Who gave Standard Bank the right to do this without consulting with their client first?! This is totally unacceptable! I will be taking this further and reporting Standard Bank for not honoring agreements from their side.
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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