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Kevin N

1 reviews | Active since Mar 2011

24 Mar 2020, 04:34

Standard Bank - no knowlege of the Consumer Protection Act and PASA rules

Standard Bank has consistently been an unreliable company. The staff clearly do not understand the Consumer Protection Act and the Payment Association of South Africa rules regarding chargebacks.

I have dealt with several *********** staff members who simply make circular non-committal statements. Standard Bank, you need to attend to this matter urgently as it has been going on for weeks.

0
Replies (4)
Standard Bank
Standard Bank's reply24 Mar 2020, 13:30
Official
Dear Kevin
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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KN
Kevin N's update30 Mar 2020, 04:21
Reviewer Update
Dear Standard Bank

Please confirm when these chargebacks will be processed.

Regards
Kevin
Standard Bank
Standard Bank's reply03 Apr 2020, 16:16
Official
Hello Kevin 

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved. 

Kind regards
Complaint Resolution Centre 
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KN
Kevin N's update03 Apr 2020, 19:09
Reviewer Update
Dear Standard Bank

This matter has NOT been resolved. Bridget Mazomba is an extremely rude person who is unable to deal with clients. Please provide me with a complaint reference number as well as your alleged resolution in writing so that I can take the matter up with the Ombudsman for Banking Services.

Regards
Kevin