Standard bank no helping along time customer

Hi. I have been dealing with the branch the call center the consultants. For the last 4 months and no answers. I am very tired that no one is actually wants to help. I have call record on my phone so all calls I have made to call centre have been recorded and can you believe that when I start explaining my problem and that I have had enough. She cuts me off. So I want my issue sorted out this Monday morning by 10 am. I have wasted time petrol cell phone calls. And nothing.