Hellopeter
Share Your Experience
TH
Trysie H

1 reviews | Active since Jun 2026

10 Jun 2026, 15:22

Standard Bank: No Feedback, No Accountability, No Resolution

I am extremely disappointed with Standard Bank's handling of my ***** case.

The matter was reported on 13 January, and nearly six months later, I am still waiting for meaningful feedback, accountability, or a resolution.

I provided all requested documentation from the outset, including the relevant SAPS case information and supporting documents. Despite this, I have had to repeatedly follow up with the bank, only to receive acknowledgements confirming receipt of my queries.

There has been no clear explanation of the outcome of the investigation, no substantive progress updates, and no indication that this matter is being treated with the urgency it deserves.

It is unacceptable for a customer to wait almost six months for answers on a ***** case while being left in the dark. Standard Bank's lack of communication and failure to properly engage with this matter has been deeply frustrating.

I am posting this publicly in the hope that Standard Bank will finally provide a proper response, explain the status of the investigation, and bring this matter to a fair and timely resolution.

Customers deserve more than automated responses. They deserve action.

0
Replies (9)
Standard Bank
Standard Bank's reply10 Jun 2026, 15:32
Official
Dear Trysie 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
TH
Trysie H's update11 Jun 2026, 11:56
Reviewer Update
Thank you. That would be appreciated. Please call me at 14:00 today
Standard Bank
Standard Bank's reply11 Jun 2026, 12:26
Official
Dearc Trysie

Thank you for your response.

Our team will bein touch with further feedback.

Continue to have a great day further.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
***
TH
Trysie H's update12 Jun 2026, 10:46
Reviewer Update
Hello, please note no one called to the best of my knowledge. Please call me today!!
Standard Bank
Standard Bank's reply18 Jun 2026, 09:59
Official
Dear Trysie 

Our team attempted to contact you but was unable to reach you.

Please note that our ***** Team has confirmed they have been in contact with you and will proceed with finalizing the matter directly with you.

Kindly let us know should you need any further assistance.

Thank you, and have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
***
TH
Trysie H's update10 Jul 2026, 11:56
Reviewer Update
Once again, I have to turn to HelloPeter in the hope of getting Standard Bank's attention because every other attempt to communicate has failed.
My dispute has effectively been resolved, yet I am still waiting for the acceptance letter that was promised. Despite several follow-up messages and phone calls, I have received no meaningful response. Instead, I am repeatedly sent through a maze of call centres, where no one takes ownership or provides an update.
This matter is literally one step away from being finalized. Standard Bank has my case number, the full history of my complaint, and the call recordings confirming the outcome. All I am asking for is for someone to honour the commitment made and send the outstanding acceptance letter so this matter can finally be concluded.
I have deliberately chosen not to name any employees because this is not about individuals—it is about a complete lack of communication, accountability, and customer service.
Standard Bank, please respond and resolve this without forcing me to keep using public platforms to obtain something that should have been done already.
Standard Bank
Standard Bank's reply10 Jul 2026, 12:10
Official
Dear Trysie,
 
 This matter is receiving our attention.
 
 Please be on the lookout for further feedback.
 
 Sorry for the inconvenience experienced.
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 *** 

TH
Trysie H's update13 Jul 2026, 08:21
Reviewer Update
Good morning,

I still await your feedback. Please give me a call any day this week after 14:00. This is, going for 8 months...Thank you
TH
Trysie H's update21 Jul 2026, 11:34
Reviewer Update
Standard Bank – How Long Does It Take to Send One Acceptance Letter?
I am once again forced to use HelloPeter because Standard Bank has failed to finalize a matter that was already resolved.
Two weeks ago, Standard Bank responded to my previous complaint and advised that they would get back to me. They never did.
I followed up again, and once again received no response.
To be absolutely clear: I am not waiting for the outcome of the dispute. The amount to be reimbursed has already been agreed upon. The only outstanding requirement is for Standard Bank to send me the acceptance letter so that this matter can be finalized.
I do not want another response saying that the matter is "being investigated" or "looked into." That stage has long since passed. I have given Standard Bank ample opportunity to contact me and have made myself available to take their calls. There is simply no reason why this acceptance letter has still not been sent.
Standard Bank has my case number, my previous correspondence, and the complete call history showing my repeated attempts to resolve this matter.
If I do not receive the acceptance letter and this matter is not finalized immediately, I will have no option but to escalate the matter further by lodging a formal complaint with the Banking Ombudsman and by raising my concerns with Standard Bank's executive office regarding the ongoing failure to communicate and conclude a matter that has already been resolved.
This should have taken minutes, not weeks. I simply ask that Standard Bank honor its own resolution, send the acceptance letter, and bring this matter to a close.