Standard Bank- no customer care!

In March of 2014 I was a victim of *****. A year later I am still sorting out things with Standard Bank. I am so disgusted in their lack of customer care that I was forced to put my salary elsewhere. To date, they are owing me but they had my credit card blocked and I cannot remove this block unless I have my salary placed into this account. It was blocked bec they claimed that I owed them money. However, in the meantime, their non-existent communication channels betw depts. had no idea that there was ***** on my account so their credit collections dept. kept on phoning me endlessly for payments. As a result, they blocked my account. Now they are not re-opening my account and just no-one has made contact. On 10 March 2015 I spoke to Muzi Ndba who promised me that management would make contact. She would also contact the necessary dept. to remove the block. To date, once again, nothing happened and no one contacted me. An amount of R2500 was paid by me and I would like my money to be returned to me as this is my right. Im sitting with a credit balance of R1500 in my credit card but I cannot retrieve my money. I am beyond frustrated.