Standard Bank no concern for their customers

On the 14 Nov 2023 money was *******ly withdrawn from my credit card from a ATM machine to the amount of R8400.I followed all the correct steps with the ***** department and the card was frozen and a new one ordered.Within 3hours of the *****ulent transaction I already got the necessary docs from the nearest police station and emailed standard the signed do*****il present 2 December 2023 this matter has still not been resolved...First they confirm which atm it as withdrawn and a cash advance fee was charged as well.after phoning and going into Pickering Street Standard Bank Port Elizabeth I waited 45 min to see a consultant only to be told sorry none of the staff at the branch can assist,i just get redirected to the phone booth inside the department .I literally spent another 2 hours inside the bank speaking to ***** department, only to get told on the phone from ***** department that the investigators say it's now a online ***** transaction and it's been sent back to the ***** department to resolve!!!! Now it's changed to the money was transferred internally in a standard bank branch!!! but they can't say which branch!! The lack of service has become ridiculous,we as customer s,clients must just sit back and accept this type of service.***** department then tells me today I must lodge a case with prestige banking ,i phone prestige banking department only to be put through to the ***** department telephone line again.Pillar to post again.

Come on Standard Bank what is going on.Money was ******* taken from my credit card and I want the money to be reversed asap as this cannot continue into the December holidays.It seems as Standard Bank has no concern for their customers and clients.