PT
Peter T
1 reviews | Active since May 2010
25 Feb 2025, 13:59
Standard Bank No Card ***** Protection
My cell phone and Debit Card was stollen which was used to tap. Standard Bank promises 5 to 7 working days turnaround but do not. ***** direct do not help with follow up. Their call center ***** Follow Up do not answer their phone after waiting 1 hour (Ph: ***). They advertise that they offer a card protection security free service that protects against ****** card and *****ulent used if reported within 24 hours, which it was, but this is not true as they debited my account for *****ulently taken of my card as well card replacement charges. They have my police case number.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
25 Feb 2025, 14:08Dear Peter
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team help
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team help
***
Standard Bank's reply25 Feb 2025, 14:08
Official
Dear Peter
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team help
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team help
***
PT
Peter T's updateReviewer Update
26 Feb 2025, 10:24This is a auto reply from Standard Bank. Still no email or phone call from them to sort my problem. I supposed to have a relation agent according my cell phone app but this email bounces back because this person no longer works at the bank.
PT
Peter T's update26 Feb 2025, 10:24
Reviewer Update
This is a auto reply from Standard Bank. Still no email or phone call from them to sort my problem. I supposed to have a relation agent according my cell phone app but this email bounces back because this person no longer works at the bank.
Standard Bank's replyOfficial
26 Feb 2025, 13:43Hi Peter
Our team will contact you shortly.
Please be on the look out for further communication.
Our team will contact you shortly.
Please be on the look out for further communication.
Kindest regards
Standard Bank Hello Peter Team help
***
Standard Bank Hello Peter Team help
***
Standard Bank's reply26 Feb 2025, 13:43
Official
Hi Peter
Our team will contact you shortly.
Please be on the look out for further communication.
Our team will contact you shortly.
Please be on the look out for further communication.
Kindest regards
Standard Bank Hello Peter Team help
***
Standard Bank Hello Peter Team help
***
PT
Peter T's updateReviewer Update
03 Mar 2025, 09:01Standard Bank ***** never came back regarding the theft of my Debit Card and tap spent on my card. I gave up trying resolve through call center and ***** Follow Up Department. My complaint on Hello Peter was answered immediately. Complaints Department then contacted me, followed up and organized a refund of ****** funds, they were brilliant.
PT
Peter T's update03 Mar 2025, 09:01
Reviewer Update
Standard Bank ***** never came back regarding the theft of my Debit Card and tap spent on my card. I gave up trying resolve through call center and ***** Follow Up Department. My complaint on Hello Peter was answered immediately. Complaints Department then contacted me, followed up and organized a refund of ****** funds, they were brilliant.
Standard Bank's replyOfficial
03 Mar 2025, 12:55The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2025, 12:55
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***