STANDARD BANK - NO BETTER THEN A *******ED GOVERNMENT

STANDARD BANK NO BETTER THEN A ******* GOVERMENT!!

In May 2021 I made the decision that it I would start looking into purchasing myself a home and needed to start working on the steps in order to get this done. I had done some research on how one can approve their credit scoring and one of the ways was to obtain a credit card. I had done further research into this and what I had come up with is that it would be beneficial for myself to obtain a credit card as it would also benefit me with regards to the (SO CALLED) rewards from U-Count.

I contacted the bank to get the relevant information and was sold this brilliant product as with everything they do over promise AND NEVER DELIVER. The consultant who had assisted me did all the checks and found that I qualify for a credit limit of R50,000.00 which I then declined and explained what they purpose of the card was to use to build my credit scoring by transferring my salary into the card at the beginning of the month and utilize that to make my purchases and that a R5,000.00 limit would be more than sufficient. I requested that the card be delivered to the Clearwater Mall branch, which is 5 minutes away from my home, to which I was told 'SORRY, THEY DONT DO CARDS ANYMORE' which I should have known then I should have just left the entire thing. I then requested it be sent to Cresta Shopping Mall branch, to which AGAIN I was told :"SORRY, THEY DONT DO CARDS. I was forced to go all the way to Killarney Shopping Centre 36KM's from my home (talk about customer convenience)

I then had to follow up on when this card will be available on my own, after a couple of days no communication was bothered to be sent just to find out that my credit card was delivered to a branch 1402KM's away in CAPE TOWN!!!!! and had been loaded with the credit limit of R50,000.00. All i then got in return after STANDARD BANK WAS COMPLETLY NEGLIGENT was 'We will have to reorder the card' When I requested that it be delivered because they had now inconvenienced me, I was told SORRY, IT CAN'T BE DONE.

After I had yet again waited, the card was delivered to the Killarney mall branch, when I had got there yet AGAIN it had a credit limit of R50,000.00 and not the R5,000.00 I had requested it be, so surely Standard Bank has got to be stupid or *********** not knowing the difference between the two amounts. I had them fix the amount and double checked that it was correct. Once I had got the card, I had made use of it as intended.

In July much to my surprise I had gone onto my banking app to see that my credit card was in arrears and the balance due was now at R5700. which I mean how is it possible when the limit is set at R5,000.00 and I didn't request an overdraft or any other facility. I then contacted the call Centre which I used the 'CALL BACK' feature which as to be expected I never ever received. I called again, they on the line for over 40 minutes, I eventually got through to a consultant who I had explained what the issue was and requested an explanation as to why the overdue amount is over what they credit limit is and all i got was THATS HOW IT WORK. I refuse the explanation because why is it that my limit is over the agreed amount when they bank feels it fit to do so, however If i was in a situation where my accounts had no funds they will never allow a transaction through, I requested to speak to some sort of team leader or manager and all I got was there is none, when I had told this consultant that I was going to lodge a formal complaint because I am not happy with what is going on i was told THEN DO THAT, I demanded a senior call me back because at this point i was just over this whole mess, and three weeks later STILL NOTHING, not so much as an SMS.

This morning I woke up to a stop order of R926.44 and amount I had not budgeted for as I was advised that the repayment on a credit card is 3% of the outstanding balance and perhaps my math's is off but 3% of R5,753.93 is R172.61 and not R926.44 but this is a bank and they an ATHORISED FSP they should know how to handle their customers money. And because of STANDARD BANK I am now forced to push my plans of purchasing a home forward by three to four months

I lodge a complaint over a week ago with complaints department and all I received back was an email requesting an ID number so they can lodge it.

I WILL MAKE IT A POINT TO PUT THIS ON EVERY SINGLE MEDIA PLATFORM AND MAKE EVERYONE AWARE OF JUST HOW STANDARD BANK IS TURNISHING INDIVIDUALS FINANCIAL WELLBEING WITH SELLING PRODUCTS THAT ARE NOT WHAT THEY SAY THEY ARE, PLACING CONSUMERS IN A POSITION WHER THEY END UP HAVING TO REPAY AMOUNTS THEY HAD NEVER INTENDED ON BECAUSE STANDARD BANK IS NOT TRANSPARENT IN THEY WAY THEY DO BUSINESS AND I HOPE THAT ANY, AND EVERYONE WH SEE'S THIS WILL CONSIDER MOVING TO ALTERNATIVE FSP WHO ACTUALLY GIVES A DAMN ABOUT THERE CUSTOMERS BECUASE STANDARD BANK JUST DOESNT BOTHER WHEN YOUR NOT PUTTING 100'S OF THOUSANDS OF RANDS IN THERE BACK POCKET, BECAUSE THEY LOW TO MEDIUM INCOME CUSTOMERS WHO MAKE THEM WHO THEY ARE, IS TREATING LIKE JUST A NUMBER.

I WILL BE MOVING TO ANOTHER BANK AND YES IT MAY NOT MAKE A DIFFRENT TO STANDARD BANKS BOTTOM LINE BUT I WILL MAKE SURE THAT AS ANY PEOPLE AS I CAN MAKE AWARE IS AWARE OF THE MISREPRESSENTATION THEY ARE.