Standard Bank no assistance after my first complaint.

This is my second hello peter complaint relating to Standard bank . In my first complaint someone responded assuring me this matter will be resolved ,so please take this as a formal complaint in which this matter is not resolved timeously I will defer the matter to the banking ombudsman.I will use this post as evidence that I did first try and resolve this matter internally before referring this complaint to the Ombudsman. As mentioned before there was a payment made to my loan which would mean that this loan is now paid up .I have already been debited for June and I need to confirm if this payment was received,and how much is the refund owed to me for this month debit order .There is no number for personal loans neither is their an option on the call centre line to speak to someone at personal loans .All my attempts to make contact or get someone from personal loans to contact me has fallen on deaf ears and I am tired of this post sale barriers I am facing .If I do not receive a phone call or an email from someone from personal loans I will refer this matter to the Ombudsman.This is not the way clients should be treated .After my first complaint this should have been resolved and I should have been contacted.