1 reviews | Active since Dec 2017
Standard Bank Nicolway uncontactable!
Not only has Standard Bank Nicolway lost the documents they scanned in order to open an Estate Account for my husband’s Estate, but it is impossible to contact them either by phone or by email to discuss the matter! After my husband Passed Away I took originals of all the necessary documentation needed to close the account to Nicolway Branch two weeks ago. They were not able to open the account at the branch, but would send it to the relevant Business Broker who would close the current account and open a Estate account. And they would contact me in a couple of days! Not having heard anything I then emailed the Deceased Estate Department who confirm they have not received the request. I have tried for days to get through Nicolway by phone. It either doesn’t get answered or they say the person I dealt with will call me back. They don’t.
Thank you for reaching out to us. We have escalated this matter to our branch management team.
They will look into this matter further and contact you to provide an update on the status of this application.
Kindest regards,
Thank you for reaching out to us. We have escalated this matter to our branch management team.
They will look into this matter further and contact you to provide an update on the status of this application.
Kindest regards,
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have We have received confirmation that the banker did contact you and the process is underway.
Thank you for allowing us to assist in getting your complaint attended to.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
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We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We have We have received confirmation that the banker did contact you and the process is underway.
Thank you for allowing us to assist in getting your complaint attended to.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
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If I happen to be unavailable for 30 minutes try later!
I then called back and was told that the consultant would call me back. This did not happen.
don't be so quick to close a complaint! Your client has a genuine complaint!
If I happen to be unavailable for 30 minutes try later!
I then called back and was told that the consultant would call me back. This did not happen.
don't be so quick to close a complaint! Your client has a genuine complaint!
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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