Standard Bank Nicol way

I have never been more shocked by the of standard bank services besides me holding for more than an hour each day from the Saturday of 23:of February to date Wednesday I have not assisted 1 complaints department takes 3days and the office does not answer they do not respond especially having spoken to Sinet Mabaya it's the worst and to think we as permit holders have banked with them for years but treat us like unknown or unfit people what a joke but you rush to take charges on our account s ..are you not getting business from that .....if this doesn't get resolved I am telling all my country men to move account better fnb