STANDARD BANK Nicol Way

I have been trying to get increase on my credit card for almost a month now have been sent from pillar to post. At first the consultant assisting me got an error message she did not understand at all then escalated to sales. She was then told that you don't offer increase services anymore to Foreigners anymore. She was actually surprised because this was a first for her. Even myself as the foreigner who has been with you for the past 9 years have not received any communication at all from the bank. I then called sales one of the team leaders said it was because my FICA was not update so i should go back to the bank. I told her that the Cheque account i have and the credit card i opened the profiles with the passport i have now and still residing at the same place. Told her that i had gone to the branch the first week of November and they scanned all my documents.

I went back to the branch still my FICA was up to date, the consultant called sales in my presence and the sales person on the phone was shocked as well about Foreigners not eligible for an increase. He asked her to send an email to some department that was meant to push the increase that was last week Friday(15/11/2019) she was promised 48 hours TAT. I have not received anything since then no communication not even an sms at all. I doubt its the consultant's fault she is also stuck with no excuse to give the client.

The customer service is really shocking and very very bad.