Standard Bank Newtown Junction Branch - Bad Service from Titus Lefutso

App**** for a new cheque account that comes with a gold card from Standard Bank Newtown Junction Branch three weeks ago date 01/6/2018. The person who opened the account and is providing me with this bad service is Titus Lefutso.

Three weeks later I still don't have my gold card. He told me that the card will be available in 7 days. After 7 days I called the branch to check if the card was ready and I was told that the card request was not approved because I still have another existing cheque account so I need to walk into the branch to cancel the other account and ask Titus to submit a request for a new card.

This information would have added a lot of value if it was shared with me on the day I opened my new account, not when I call in to check if my card is ready. The next day I walked into the branch again, closed the account and was told that no other person can order my card except for Titus and he was not working on that day. The branch could also not cancel my old card so they asked me to call the call centre to have the old card closed. On Monday the 11/06/2018 I called the standard bank call centre and they managed to close my card. I called the branch again to ask Titus to order a new card for me and he told me that he would call me back before twelve midday as he was busy, But he did not call me as promised. Instead, I got a call from his colleague around 4 pm to tell me that they have ordered the card. Yesterday 18/06/2018 I called the branch again to follow up on the card and No one picked up the call. I called the call centre to check if they can see the status of the card application and they could not see it at all. The agent who assisted me tried calling the branch as well but her calls were not answered. She promised to send an email to Titus and the branch manager asking them to call me and get this sorted out but still no response from the Branch.

Can someone please sort this out for me as I am very unhappy and tired of going up and down.